FREQUENTLY ASKED QUESTIONS

We derive our name from cocoon (French: cóque = eggshell, shell). In the world of insects - for example caterpillars - a cocoon is built as a protective housing in order to be reborn as a beautiful butterfly. For a cozy, cozy feeling and a dreamy awakening - that's exactly what you'll experience with our QUQON.

We are an Austrian company based in St. Pölten (Lower Austria), with the aim of meeting people's individual and different lying needs for a restful sleep.

QUQON stands for: Quality from Austria, natural & high-quality raw materials, fast delivery times and the best possible customer support.

True to the motto: QUQON – QUALITY TIME MADE IN AUSTRIA.

We produce all of our products 100% in Austria, at our manufacturer in Upper Austria. Since it places a lot of emphasis on handcraft, it can bear the title “Manufactory”.

We believe that there is no “one-fits-all” mattress because everyone has different sleeping needs based on their size and weight. That's why we have designed a mattress configurator that generates the optimal QUQON mattress for you.

All QUQON products are of course also suitable for allergy sufferers. The materials we use, such as Lyocell or Kapok, are hygienic, breathable and good for your health. You can find more detailed information on the respective products themselves.

Of course, our QUQON products are Oeko-Tex 100 certified. You can rely on the fact that all components of the products have been carefully checked for harmful substances and that the existing national and international requirements are met and often even exceeded.

We only use high-quality materials, most of which are of natural origin and manufactured in an environmentally friendly manner.

Yes, we currently only offer our products online. So that you can be absolutely sure that QUQON is the right one for you, you can test it extensively for 101 nights!

However, if you still want to see QUQON products in real life before purchasing, you are welcome to visit our QUQON showroom. Almost all products are available there and you can subject them to your critical eye in advance. We warmly invite you to pay us a visit!
QUQON Showroom:
Messestraße 1
1st floor
A-3100 St. Pölten
Opening hours: weekdays from 9 a.m. to 5 p.m
We recommend that you make a quick appointment with our customer support (+43 720 301930-0) before visiting. This way we can ensure that a well-rested employee is there for you and can tell you everything about your favorite products.

All of our QUQON products are manufactured according to Ökotex Standard 100. Our manufacturer also carries the Austria seal of quality - this is awarded by the ÖQA for products of Austrian origin.

You can “test” the QUQON mattress for 101 nights. Within this period, we will collect the mattress from you free of charge if you are not satisfied.

You can test the QUQON Junior mattresses and all other QUQON products for 14 days.

So that you can be completely sure that QUQON is the right mattress for you, you can test it extensively for 101 nights! But take it at least 4-5 weeks Time for it, because your body has to get used to the new lying feeling. If you are still not satisfied, you can return the mattress free of charge.

You can also test the other products for 14 days to see for yourself the great quality and sleeping comfort in your bed.

Of course - you can wash the mattress cover at any time as you wish. Please note our care instructions.

You don't have to worry about anything - just feel comfortable on your new QUQON. 🙂

Once we have received your order, we guarantee delivery within 2-6 working days on all orders stored Article. You can see whether a product is in stock directly when you order online under our products. If you want to be sure how long the current delivery time is for your desired product, simply contact us.

You usually have to wait 4-5 weeks for products that are not in stock. This includes extra-long mattresses, custom-made products and sold-out items.

In exceptional cases it may be that a shorter delivery time is stated on the homepage than we can guarantee. In this case, we will contact you personally immediately after your order.

Our products are delivered directly to your home in a sturdy box. So that you are relaxed before your first night with QUQON, we send the packages with you the Austrian Post or the Gebrüder Weiss forwarding company.

Shipping information for accessories and mattresses less than 170 cm wide:
So that you are relaxed before your first night with QUQON, we send the packages via Austrian Post. Here you can choose whether you want to deliver the package to your home, to the company or to a neighbor on the day of delivery. You can easily access your package in the “My Post” app or online. You can find information about this HERE.

Shipping information for mattresses over 170 cm wide:
Mattresses over 170 cm wide are delivered by courier. You will be called directly by the shipping company to arrange a delivery date. All delivery details will be agreed with you. Please note that the shipping company only delivers to the curb of the delivery address. If necessary, please arrange for someone to help you transport it to your house/apartment.


To ensure delivery with the Post To make it even more flexible and convenient, there's the Post app! If you would like to make changes to the delivery, you have the following options in the app or online:
- Select storage location: Simply have your package left at a suitable location at the delivery address.
- Redirect to a post office: Your package will be taken to a nearby post office and will be waiting for you there.
- Choose your desired neighbor: The post office delivers to the neighbor you request.
- Deliver to a pickup location: Your package will be left for you at a postal collection station.
- Change day: You can postpone delivery for up to 5 days.

Of course we deliver to your home free of charge.

For all QUQON products, you have the option of canceling the order free of charge within the statutory 14-day cancellation period without giving reasons. You can also test our QUQON mattress for 101 nights free of charge. (Except QUQON Teenie and QUQON Babysleep)

Returns within Austria are free of charge within the specified deadlines for each product. (You can find further details about returns below.)

In this case, please take photos immediately and contact support@quqon.com!

Our mattresses always include free delivery to your door. Since delivery here takes place via post, it is not possible to take your old mattress with you and dispose of it.

However, in collaboration with our partner shipping company, we offer premium delivery, where you can take your old mattress with you and dispose of it. With premium delivery, your new QUQON mattress will also be carried to your bedroom, unpacked for you and set up in bed. If you wish, the packaging material will be taken away and your old mattress will also be picked up from the bedroom, taken away and disposed of. You don't have to worry about anything and can relax into your new QUQON mattress.

To find out the exact price of this additional service, please contact our Sandman team at office@quqon.com!

Our QUQON has a weight regulator that can be adapted to your lying needs using a configurator. With larger mattresses (from 160cm wide) you have the option of customizing a mattress for two people. So a mattress made for you.

We realize that two people sleeping on the same mattress often have different needs! That's why our QUQON mattress can be configured for two people. We then create a separate lying area for each person so that everyone can enjoy their perfect mattress without an annoying gap in the middle. The two sides are then marked with the respective color using a sticker on the cover.

QUQON mattress for one person:
You will find a “Top” sticker on the mattress cover. Since our QUQON mattresses do not have a specific head or foot section, you just need to make sure that you sleep on the side with the sticker. It doesn't matter whether the sticker is on your head or your feet.

QUQON mattress for two people:
On the cover of the mattress you will find two or three stickers: a "top" sticker and one or two stickers that identify the respective side and its weight regulator (orange, gray or white). Make sure the stickers are visible to you. You can rotate the mattress so that it lies correctly for you. You don't have to worry about a headboard or footboard.

The pure core height is 21cm. With its great and high-quality cover, our QUQON has a total height of approx. 22cm.

Yes absolutely! You can really easily place the QUQON mattress on your box spring base. Our QUQON is equipped with a rough 3D climate net on the underside, which prevents it from slipping. If you are thinking about buying two individual mattresses for a double bed, we would recommend this a full-length mattress to order. Then the risk of the two mattresses slipping is minimized.

After unpacking, you can immediately see which lying comfort zone is located using the stickers attached. You can now simply rotate the mattress correctly. Important: The stickers must NEVER be on the bottom, you must always be able to see them. There is no head or foot part of the mattress, so rotate it in this plane.

The QUQON is made up of three layers. The top layer consists of a four centimeter thick visco-elastic foam. There is our special weight regulator in the middle, which means the mattress can be individually adjusted to you. The bottom layer consists of a supportive comfort foam. Here you can find more information about the structure of our QUQON.

So that you know which sleeping preference is right for you, you can use our product configurator to create your ideal mattress.
A quick note: Orange, gray and white are names for our weight regulator layers. These are there to perfectly balance the weight that your body places on the mattress. This means it can be optimally adapted to your body. Our configurator will determine the optimal weight regulator for you based on your data! Try it out now!

The standard sizes are usually 90x200cm, 140x200cm or 180x200cm. To make sure you order the right size, we recommend that you measure your bed before ordering.

Of course we also offer special sizes. Please send us a message to office@quqon.com.
Please note, however, that special sizes and custom-made products cannot be tested like regular QUQON mattresses.

The cover is easy to care for and completely removable. It's best to wash it at 60 degrees with a greatly reduced amount of detergent and not spin it or only spin it briefly.

A special highlight: It is also possible to only remove half of the completely removable mattress cover. This means you can only wash the lying surface if you want.

You will be amazed because our QUQON smells absolutely neutral. This is due to the natural, high-quality materials. When you open the package, you will be greeted by a pleasant scent.

No, a slatted frame is not absolutely necessary. However, we recommend that you place the mattress on a stable and air-permeable surface.

This of course depends on the size ordered. Basically, the mattress weighs between 15 and 30 kilograms.

Balanced sleep is the most natural way to keep the body fit and healthy. This is precisely why it is particularly important how and what we sleep on. Thanks to our unique mattress structure and high-quality materials, our QUQON can also help with sleep disorders.

No worries! Slight tension after getting up or a certain pulling sensation in the back muscles is nothing unusual in the first four weeks or so on a new mattress. The body first has to get used to the new mattress and often does so with slight resistance.

If you have been sleeping on your QUQON for more than a month and are still or only now experiencing slight back pain in the morning, please contact us. Most likely, the mattress is not the problem - on the contrary! It is the right one for you and ensures that your muscles can finally relax again while you sleep. This means that your otherwise very tense (back) muscles start to cramp again in the morning and give you that unpleasant feeling. The problem can be varied: years of improper sleep, too little exercise, weak back muscles, poor posture in everyday life or at work, etc...

So that you can sleep peacefully even after 101 nights, you get a full 10-year guarantee on your QUQON mattress.

The QUQON Babysleep is suitable for children up to approx. 15 kilograms in body weight or until they are of cot age. 

The QUQON Teenie is suitable for children and young people from approx. 1.5 to approx. 15 years old.

This of course depends on the size ordered. Basically, the mattress weighs between 10 and 20 kilograms.

You can test the QUQON Junior mattresses for 14 days.

You have a two-year guarantee on our QUQON Junior mattresses.

Cuddly pillow: The cover is made of 100% Lyocell and the ticking is made of 100% cotton with siliconized fiber balls.

Cuddly pillow with organic pine: The cover is made of 100% KBA cotton, the pillow filling is made of 50% Lyocell, 50% Kapok and fine pine shavings from the Tyrolean Alps. The cuddly pillow with organic pine is made from natural and renewable raw materials.

Biogreen® pillow and Biogreen® multi-pillow: The cover is made of 100% lyocell. The pillow is made of Biogreen® foam. This is made from naturally renewable raw materials.

You can test our pillows for 14 days.

Our cuddly pillows are available in sizes 70x90cm and 40x80cm. The Biogreen cushion® in 40x80cm and the Biogreen® multi-cushion in 30x40cm.

The cover of all cushions is easy to care for and completely removable. It's best to wash it at 60 degrees with a greatly reduced amount of detergent and not spin or only spin briefly. You will receive detailed care instructions for all pillows with your order.

We recommend that you shake up your cuddly pillow once a week. The Biogreen cushion® does not need to be shaken up.

Most commercially available pillowcases fit our pillows - but pay attention to the sizes when purchasing.

If you want to be absolutely sure that your pillowcase fits your QUQON pillow like a glove and also looks stylish, we recommend ours QUQON bed linen!

You have a two-year guarantee on our QUQON cushions.

What we are very proud of – the QUQON blankets are made from 100% natural raw materials.

QUQON duvet with kapok: The outer fabric is made of 100% high-quality Lyocell, better known as Tencel. This environmentally friendly natural material is particularly skin-friendly, hygienic and moisture-regulating. For a particularly pleasant feeling and a healthy sleeping environment, our blankets have special body zone quilting. This means that the duvet adapts ideally to your body contours.
In the 100% natural blanket filling you will also find 50% Lyocell and an additional 50% Kapok, a fiber from the fruits of the Kapok tree - pure nature!

QUQON duvet with organic pine: The outer fabric is made of 100% organic cotton. In the 100% natural blanket filling you will find 50% Lyocell / 50% Kapok and additional fine pine flakes from the Tyrolean Alps.

Our blankets are available in 3 sizes: 140x200cm, 140x220cm and 200x200cm.

Yes, of course you can also do ours Duvets with kapok wash easily. The blanket is easy to care for, it is best to wash it at 40°C and with a greatly reduced amount of laundry. It is best not to spin it or only spin it briefly.

The Duvets with organic pine are not washable due to the pine filling! Just let them air out in the fresh air from time to time.

Yes! Our duvets are available as all-season duvets and as summer duvets - you can find the details in the product overview.

You can test our duvets for 14 days.

Most commercially available duvet covers fit our duvets - but pay attention to the sizes when purchasing.

If you want to be absolutely sure that your duvet cover fits your QUQON duvet like a glove and also looks stylish, we recommend ours QUQON bed linen!

You have a two-year guarantee on our QUQON blankets.

QUQON bed linen, like all of our QUQON products, is 100% produced in Austria.

You have a five-year quality guarantee on our bed linen. If an error occurs within this time due to a lack of product in your bed linen, you will receive a new product from us. But you can trust us that you will have your QUQON bed linen forever if you want it! ☺️

The size of our bed linen is guaranteed to fit our QUQON mattresses, pillows and blankets. We do not guarantee whether QUQON bed linen will also fit products from other manufacturers. However, we stick to our sizing specifications just like other manufacturers. It's best to compare the size information to get the best possible picture.

Wash your QUQON bed linen at 60°C. If you use a dryer, make sure to use it gently and at a low temperature. All of your bed linen is non-iron, but if you still want to use an iron, we recommend a low temperature!

These are three finishing processes that we use for our great QUQON bed linen.

The LYCRA® content makes our POWER fitted sheet so special. Because it really deserves the name “POWER”. The high elasticity allows the sheet to have excellent suppleness and strong support. This means that the QUQON fitted sheet stays where it is and doesn't crease, even if you dream so intensely about a career as an Olympic swimmer, for example. ☺️

Mako is a name for the origin of the cotton used for a fabric. Mako cotton is the highest quality cotton and traditionally comes from Egypt. That's why QUQON relies on 100% Mako cotton for our bed linen.

The term satin refers to a special weaving process. Satin does not have to be made of cotton, but is always woven in a satin weave.

You can test the bed linen for 14 days from receipt. If you unexpectedly want to return your bed linen, please send an email to support@quqon.com as soon as possible!

We currently only have one collection of our QUQON bed linen. However, if you have ideas for new designs in the QUQON style, please feel free to contact us! 

Only two things: The slatted frame needs at least 5 cm Support surface on each side so that it cannot slip through the bed. In addition, its great height of approx. 10 cm offers many comfortable advantages, but the mattress still has to sit somewhat in the bed frame to avoid slipping. So make sure that your bed box is high enough.

You don't need to set anything. Regardless of your body weight, it adapts independently to your body and your mattress. The less pressure from above, the less counter pressure is generated from below. In addition, our system works regardless of your height and is therefore zoneless.

Yes! The slatted frame is completely free of any metal.

In principle, the slatted frame is very durable. If something breaks, please feel free to contact us. Depending on availability, individual parts are also available to reorder.

You can test the roll slatted frame Plus for 14 days.

You have a two-year guarantee on the roll-up slatted frame Plus.

Wir bieten dir folgende Zahlungsmethoden an:

• Paypal
  
• SOFORT-Überweisung via Klarna
  
• Ratenzahlung via Klarna
  
• Kauf auf Rechnung via Klarna
  
• Visa
  
• Master Card
  
• American Express
• Vorauskasse
  

For the “purchase on account” payment method, we work with the company “Klarna”. You will receive the invoice directly from “Klarna” by email and have 14 days as a payment deadline. If you have any problems, please contact Klarna directly as they can help you.

This depends on the payment method selected.

Yes, we have integrated “Klarna” on our website as a partner for installment purchases!

Once you have placed your order, you will receive your invoice by email.

You can easily apply the voucher code in the shopping cart. The discount will then be automatically deducted from the total amount.

Sollte deine Frage hier nicht beantwortet worden sein, kannst du selbstverständlich unser Support-Team kontaktieren.

• Via Live Chat
  
• Telefonisch unter ☏ +43 720 30 19 300 (Mo-Fr von 09:00 bis 18:00 Uhr)
  
• Per E-Mail an ✉ office@quqon.com
  

To return the QUQON mattress, please send us an email to office@quqon.com. The support team will contact you to explain the exact procedure. If necessary, a return bag will be sent to you in which you can pack the QUQON if you no longer have the mattress bag. As soon as your mattress is packed, we will commission the shipping company for you, who will arrange a pickup date with you. Unfortunately, we have no influence on shipping matters such as the pickup date. Please note that the mattress must be handed over to the shipping company at your curbside!

For the other products, please also send us an email to office@quqon.com. Our support team will send you the return slip by email. You then stick this on the package and can then return it to us.

The QUQON mattress will be picked up free of charge within Austria by a shipping company commissioned by us. Simply bring all other products to a post office near you. You can also get more detailed information from our support team.

Returns are free of charge for you within Austria.

Please make sure which size you need before ordering. We guarantee that every customer gets a new mattress, so exchanges are not possible.

If your QUQON product has been picked up and arrives at our warehouse undamaged, we will process the refund immediately. This process usually takes about two weeks, but it is usually quicker.

Of course, you can also rate our products in the event of a return. We are looking forward to your feedback!

You just have to return the QUQON mattresses in the original foil. If you no longer have it, you can request a new film from our support team. Our team will be happy to tell you the cost of a new film.
Please send all other products back to us in the original box. You will receive the return label from our support team by email.